Design, deploy, and support voice and data systems for new clients as part of a MSP.
Clients operate in a variety of fields, including government, finance, manufacturing, law enforcement, private & public education, medical, tourism, and media. Individual deployments range from very small local businesses to clients with over 500 endpoints across the world.

Perform cybersecurity assessments for clients and provide seminars to clients on best security practices.
My lectures form the backbone of client’s IT use policy and help drive HR policy. I provide yearly updates to clients and help them identify unique threats to their organization, and teach their users how to respond to the changing cybersecurity threats they may face.

Automate routine administrative and IT support tasks using RMM tools and Python scripts.
With thousands of endpoints on the line, rapidly implementing urgent changes becomes onerous without automation. With a combination of group policies and RMM integration, I created a strategy for managing and monitoring important endpoints without manual intervention.

Guide client IT departments towards mapping out their goals, strategy, and staffing considerations.
As a consultant, I work with a client’s existing IT department to help them identify pain points for both their own processes and their users. Often times, these pain points can be resolved by improving documentation and control software to empower techs, or hiring additional techs with specialized skills. In both cases, I serve as a guide for the client’s IT department as they navigate these challenges.

Mentor techs in providing enthusiastic, overwhelming customer service with a focus on preventative maintenance.
I have developed metrics to track client satisfaction with individual techs, and provide context and compassion to support desk techs who need assistance with both technical and interpersonal issues.

Offer best-in-class, white-glove tier 3 helpdesk support for executive clients.
When the situation calls for speed or efficiency, I rise to whatever challenge a client can provide. Whether responding to network outages, drafting emergency responses for clients, or setting up a new printer, I am the last escalation point for the support desk.